International Customs Duty & Taxes

Customs Duty & Sales Taxes

Please note on some occasions customs services inspect parcels which may result in duty and sales tax being applied. We at Happy Valley have no control over this and unfortunately, it remains the responsibility of the individual customer to pay.
While we do our best to inform customers of any issues that we may have encountered with their countries restrictions to alert them to any possible issues it is the customers responsibility to understand their countries import restrictions as we don't claim to know every country restrictions/requirement on Bee Products.

If you parcel does require duties paid and you choose not to pay this, and parcel gets returned your original postage and return freight and/or import duty, customs fees and local sales taxes (levies) we get charged for its return back into NZ are not refundable. Likewise, if you choose to have the parcel destroyed.

Refund policy

We pride ourselves on our integrity and providing our valued customers with high-quality products. Our returns policy for online purchases is uncomplicated - if you are not happy with your product in any way we will replace it or refund your money.

Return the products in their original packaging to us within 30 days and we will refund your credit card with the cost of your purchase less freight. Please note that any credit/ refund applied to a credit card will take your issuing banks standard timelines for the credit to appear on your statement - this is typically between 3-5 working days. If you wish to exchange your purchase for another product we will happily pay the freight for the replacement item(s). Unfortunately, your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable.

Please simply call or email us with a short note and we will forward you a returns authorization form to complete. All returns must be accompanied with this numbered returns authorization form.

Cancellation policy

You may cancel your order prior to your order being processed or shipped. Please be aware we pride our selves with quick dispatch times and orders are usually dispatched asap and within 12 hours (working days) or 48 hours during Sale periods, if the order has already been processed your goods will be on their way. If you are in NZ, you can still return the goods for a refund minus the frieght charge (the goods cannot be opened and must be returned in the same condition we sent them) . We will refund the cost of your order to the credit card used to purchase the products. Please note that any credit/ refund applied to a credit card will take your issuing banks standard timelines for the credit to appear on your statement - this is typically between 3-5 working days.
Please note- you cannot return honey from overseas as NZ does not let honey back into the boarder.

Freight Charges

Freight Charges are quoted at checkout and are set at certain weight points. If parcel exceeds 9kgs extra freight charges may apply and you will be contacted by a team member if this is the case.

Other Conditions

Great attention to detail is taken to ensure our products leave us in perfect condition. However should you experience any problems with your order please contact us info@happyvalley.co.nz and we will do our utmost to put things right.

China

Unfortunately China does not allow NZ Honey through customs control so we do not ship orders to China.

Australia

Unfortunately Western Australia does not allow NZ Honey through the border so we can not accept orders from Western Australia.

We have just been told that Bee Pollen cant be imported into any state in Australia.

Switzerland

Unfortunately Switzerland does not allow NZ Honey through the border so we can not accept orders from Switzerland.

France

Unfortunately, it has come to our attention that France doesn't allow Honey in even to the EU has a limit of 2kgs. While we have had a number of parcels get through into France, recently some have been stopped. Its up to customer if they wish to take the risk.